FAQ

Currently, we support delivery to 100+ countries/regions worldwide, including major areas such as the United States, the United Kingdom, Canada, and Australia. You can check the supported delivery destinations on the checkout page.

Standard delivery: 7-15 business days (the specific time is affected by customs clearance at the destination and local logistics efficiency).
Express delivery: 3-7 business days.

After the order is shipped, the system will automatically send an email with the tracking number to your registered email address. You can track the logistics status by website https://www.17track.net/en. or the official website of the logistics carrier (such as DHL, FedEx, etc.).

Free shipping is offered for all products. No shipping fee will be charged for your order.

Currently, the system will automatically match the optimal logistics method based on the destination and product characteristics (e.g., small items via postal service, large items via dedicated line logistics). Specifying a carrier is not supported temporarily. For special needs, you can contact customer service for communication.

Before the order is shipped, you can modify the delivery address through "My Orders" or by contacting customer service.

Please first check around the delivery address (such as parcel lockers, neighbors' places). If you still can't find it, you can contact customer service with the tracking number, and we will assist in verifying and handling it with the logistics party.

We cover all import duties, VAT and other customs‑related fees for cross‑border orders. Recipients will not incur any additional customs‑related costs.

If it is confirmed that the goods are damaged or lost due to logistics reasons, please contact customer service within 48 hours after signing for the package, and provide supporting documents such as package photos and logistics records. We will assist in arranging a replacement or refund.